Privacy Policy for Oceanic Gears
At Oceanic Gears, located at 789 Coral Reef Way, Suite 101, Halifax, Nova Scotia, B3J 2J7, Canada, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our site, purchase our products, utilize our services, or interact with us.
Information We Collect
We collect various types of information to provide and improve our services to you. This may include:
- Personal Identification Information: Name, address, email address, phone number when you make a purchase, schedule a repair, sign up for a custom build, rent a bike, register for an event, or request professional fitting services. This information is essential for fulfilling your requests and providing personalized service.
- Payment Information: We collect payment details (such as credit card information) when you make purchases. This information is processed securely by third-party payment processors, and we do not store sensitive payment card details on our servers.
- Technical Data: Information about your device and how you interact with our site, including IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of visits. This helps us to improve our site's functionality and user experience.
- Usage Data for Services: Details related to your bike repairs, custom specifications, rental history, or fitting measurements to maintain service records and enhance future interactions.
How We Use Your Information
Your information is used for various purposes, including:
- To Provide and Manage Services: Fulfilling orders for bicycles, apparel, and accessories, scheduling repairs, managing custom build projects, facilitating bike rentals, and conducting professional fitting services.
- Communication: Sending transaction confirmations, service updates, appointment reminders, and responding to your inquiries and support requests.
- Marketing Communications: With your consent, we may send you information about new products, special offers, upcoming group rides, or events that may be of interest to you. You can opt out of these communications at any time.
- Site Improvement: Analyzing site usage to enhance our online platform, personalize your experience, and troubleshoot technical issues.
- Legal Compliance: Meeting our legal and regulatory obligations.
Legal Basis for Processing Personal Data (GDPR)
For individuals in the European Economic Area (EEA) and the UK, we process your personal data based on the following legal grounds:
- Performance of a Contract: When necessary to fulfill a contract with you (e.g., processing your purchase, providing a bike rental).
- Legitimate Interests: For our legitimate business interests, such as improving our services, preventing fraud, and marketing (where consent is not required and your interests do not override ours).
- Consent: Where you have given explicit consent for specific processing activities (e.g., sending marketing newsletters). You can withdraw your consent at any time.
- Legal Obligation: When processing is necessary to comply with a legal obligation.
Disclosure of Your Information
We may share your information with:
- Service Providers: Trusted third parties who perform services on our behalf, such as payment processing, website analytics, email delivery, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal and Regulatory Authorities: When required by law or if we believe it's necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Depending on your location and subject to applicable laws, you may have the following rights regarding your personal data:
- Right to Access: To request a copy of the personal data we hold about you.
- Right to Rectification: To request correction of inaccurate or incomplete data.
- Right to Erasure (Right to be Forgotten): To request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: To request that we limit the processing of your personal data under certain conditions.
- Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: To object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the physical address provided below. We will respond to your request in accordance with applicable data protection laws.
Security of Your Information
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings or, if applicable, through a cookie consent banner on our site.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "last updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Oceanic Gears
789 Coral Reef Way, Suite 101
Halifax, Nova Scotia, B3J 2J7
Canada